DVLA addresses letter to ‘multiple sclerosis Caron’

A Girl making use of for her driving licence acquired a letter from the DVLA addressed to “more than one sclerosis Caron Garrod”.

Ms Garrod from Goring-by way of-Sea, West Sussex, had told agency workforce about her Medical situation when reporting that she had not obtained mail from them.

She mentioned of the blunder: “I’ll inform anyone who asks about my situation however this is just so offensive.”

The agency has apologised and promised an urgent investigation.

The DVLA letter from its Drivers Clinical Workforce on 24 November was sent in accordance with a phone name Ms Garrod had made to the company every week ahead of.

She stated she had “many feelings in regards to the letter… first anger, then I was once horrified when I realised it had long gone all the way through the postal machine”.

She stated she was once stunned the agency could be so “insensitive and negligent” to allow it to occur.

She brought: “I’m rather a powerful individual mentally but there are many people with Scientific conditions who can be severely suffering from a state of affairs like this.”

The Place Of Work of the guidelines Commissioner said Scientific data is classed as “delicate non-public data” underneath the information Safety Act 1998.

This Means there are stricter rules concerning its processing and security.

It mentioned: “Firms have a criminal responsibility to make sure that they Offer Protection To folks’s private information, in particular when it is sensitive knowledge reminiscent of Scientific knowledge.”

A DVLA spokesperson stated: “Whereas mistakes like this are very rare, we are extraordinarily sorry for any distress caused.

“We take the security of our data very significantly and we’re investigating this as a matter of urgency to make sure lessons are discovered.”

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